Terms & Conditions CU888 — Your Rights & Responsibilities

1 Introduction & Acceptance of Terms

Welcome to CU888, an online casino platform operating under a valid international licence. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and CU888 ("Platform", "We").

By accessing, registering for, or using any part of the CU888 platform — whether via web browser, mobile app, or any other means — you confirm that you have read, understood, and agree to be bound by all Terms and Conditions set out in this document, together with the CU888 Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these terms, you are advised not to use the cu888 platform. Continued use after the effective date of any updated terms constitutes acceptance of those changes.

2 Member Eligibility

To register and use the CU888 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the account registration date.
• Not subject to any local legal prohibition that restricts participation in online gambling activities.
• Register under your own name only — third-party accounts or accounts registered on behalf of others are not permitted.
• Has not previously had an account closed or suspended by CU888.
• Having access to a valid payment method registered in your own name.

CU888 uses an automated detection system to identify accounts that may be in breach of eligibility requirements. Any account found to be in violation will be closed immediately, and any balance associated with the unauthorised activity will be forfeited.

3 Registration & Account Management

Each individual is only permitted to hold one (1) active account at CU888 at all times. Creating multiple accounts using the same or different information is strictly prohibited and may result in all associated accounts being closed without notice.

During registration, you are required to provide accurate, truthful, and up-to-date information, including your full name, date of birth, phone number, and active email address. cu888 is not responsible for any losses or issues arising from false or inaccurate information provided by the member.

• Passwords must contain at least 8 characters, including uppercase letters, lowercase letters, and numbers.
• You are solely responsible for maintaining the confidentiality of your login credentials.
• All activities carried out through your account are your sole responsibility.
• Immediate notification to cu888 support is required if you suspect unauthorised access to your account.

CU888 reserves the right to initiate a KYC (Know Your Customer) process at any time, particularly before processing the first withdrawal or when activity requires identity verification. Required documents may include a copy of your ID, bank statement, or proof of address.

4 Deposit Policy

CU888 supports a wide range of convenient and secure deposit methods for Malaysia players, including FPX, Touch 'n Go eWallet, DuitNow, Boost, GrabPay, and bank transfers to major banks such as Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank.

• Minimum deposit: RM30 per transaction.
• Daily deposit limit: Depending on your account tier and KYC status.
• All deposits are credited to your account within seconds to 5 minutes.
• CU888 does not charge any processing fees on deposits.
• Deposited funds must be used for gaming purposes only.

CU888 complies with anti-money laundering (AML) guidelines and reserves the right to request clarification or supporting documentation for any transaction deemed unusual. All transaction records are retained and submitted to the relevant authorities when required by law.

5 Withdrawal Policy

CU888 is committed to processing withdrawals quickly and efficiently. Approved withdrawal requests are typically completed within 15 minutes to 2 hours on business days, subject to security verification and KYC requirements.

• Minimum withdrawal: RM50 per transaction.
• Withdrawals must be made to the same payment method used for the deposit.
• Full KYC verification is required before the first withdrawal can be processed.
• CU888 reserves the right to request additional documents for withdrawals that exceed certain limits.
• Withdrawals to third-party accounts will not be processed under any circumstances.

If you experience any issues or delays with your withdrawal, please contact the cu888 support team via Live Chat within the platform. Our team will investigate and resolve the matter as promptly as possible.

6 Bonus, Promotions & Wagering Requirements

CU888 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and wagering requirements for each promotion.

• The welcome bonus may only be claimed once per new member.
• The wagering requirement for each bonus is clearly stated in the relevant promotion terms — typically between 10x and 35x the bonus amount.
• Bonuses must be used within the designated validity period; expired bonuses will be automatically removed.
• Bonus abuse such as arbitrage betting or using multiple accounts to obtain bonuses is prohibited.
• CU888 reserves the right to void bonuses and associated wins if there is evidence of abuse.

CU888 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Members are encouraged to check the Promotions page regularly for the latest information on active offers.

7 Game Rules

CU888 offers multiple game categories including Slots, Live Casino, Sports Betting, table games, and more. Each game category has specific rules that all players must follow.

• All games use an independently audited Random Number Generator (RNG) to ensure fairness.
• Live Casino games are streamed in real time from professional studios with trained dealers.
• Game results are final and cannot be disputed unless a proven technical failure has occurred.
• CU888 reserves the right to void games or bets affected by technical failures and to refund the wagered amount to the member's account.
• Bets placed during a connection disruption or technical issue may not be processed; please check your account balance after any interruption.

For Sports Betting, all odds are subject to change until the bet is confirmed by the system. Confirmed bets will not be modified, except where the relevant event is cancelled or there is an obvious error in the odds setting.

8 Prohibited Conduct

To maintain a fair and safe gaming environment for all members, CU888 strictly enforces the following prohibitions:

• Use of automated software, bots, scripts, or any technology designed to gain an unfair advantage.
• Hacking, attempting to access cu888 systems without authorisation, or disrupting platform operations.
• Creating multiple accounts to abuse bonuses or circumvent restrictions.
• Identity fraud — using another person's personal information to register or verify an account.
• Money laundering through systematic deposit and withdrawal activities.
• Player collusion in poker or other multiplayer games to manipulate outcomes.
• Threats, harassment, or abusive behaviour directed at support staff or other players.

9 Account Closure & Suspension

You may close your CU888 account at any time by contacting our support team. Before closure, ensure all pending withdrawals have been processed and no active bets remain open.

CU888 reserves the right to suspend or close your account without prior notice in the following situations:

• Confirmation that registration information is false or inaccurate.
• Violation of any section of these Terms and Conditions.
• Suspected activity related to fraud, money laundering, or financial crime.
• Requests from legal authorities or regulatory bodies.
• Failure to complete the KYC process within the stipulated timeframe.

If your account has been suspended for a stated reason and you believe the suspension is unjustified, you may submit an appeal through the cu888 support team with the relevant supporting documents. cu888 will thoroughly investigate every appeal and provide a response within 5 business days.

10 Limitation of Liability

CU888 is not liable for any loss or damage arising from:

• Internet service disruptions or technical issues beyond CU888's control.
• Betting losses arising from legitimate game results.
• Loss of account access due to the member's negligence in safeguarding their login credentials.
• Processing delays caused by third parties such as banks or payment providers.
• Exchange rate fluctuations for transactions involving cryptocurrency.

Where CU888 is found liable, our maximum liability is limited to the total amount deposited by the member in the 30 days preceding the relevant claim. Under no circumstances shall CU888 be liable for indirect, consequential losses, or loss of profit.

11 Privacy & Data Protection

CU888 takes the protection of our members' personal information seriously. All data collected during registration and platform use is stored securely using up-to-date encryption and will not be sold or shared with third parties without your consent, except where required by law.

The data we collect — including identity information, financial information, and platform usage data — is used solely for platform operations, identity verification, fraud prevention, and service improvement.

For more information on how we handle your data, please refer to CU888 Privacy Policy which forms part of this agreement.

12 Terms Amendment & Applicable Law

CU888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of material changes will be communicated to members via registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the cu888 platform after the effective date of any amendment constitutes full acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account before the relevant effective date.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be reinterpreted to the extent necessary to reflect the original intent of the parties, while the remaining provisions continue in full force and effect.